Frequently asked questions
Find answers to common questions about our vacation rental services and how we contribute to a sustainable and authentic travel experience.
FAQs
Find answers to frequently asked questions about the booking process, property listings, payment methods, security and customer support.
To book a Creole house, browse our collection, choose your date, then complete the form. You'll receive the IBAN for an instant transfer directly to the owner. This secure system avoids any retention by intermediaries.
To include your Creole home in our selection, start by submitting a request to our team. An inspector will then visit your property to assess its potential and determine whether it meets the criteria of our exclusive program. If improvements are required to meet our standards, we'll be happy to advise and guide you through the process.
To guarantee maximum security for your reservations, we prefer to make bank transfers directly to the owners' account, thus avoiding the frequent hold-ups of international gateways. For services paid for on site, we also accept credit cards and payment links.
Absolutely, the security of your transactions is a priority for us. Our instant transfers use state-of-the-art security protocols to ensure that your banking information and funds are protected every step of the way. Unlike other payment methods, instant transfers cut out the middleman, reducing the risk of funds being retained by payment gateways.
What's more, using instant transfers allows us to benefit from reduced processing costs. This efficiency translates not only into greater security, but also into lower costs, which benefits all our customers. So you can carry out your transactions with confidence, knowing that you're benefiting from a safe, fast and cost-effective method.
If you have any questions or need help, our customer support team is available 24/7. You can reach us by phone, e-mail or via the contact form on our website. We're here to help!
FAQs
Find answers to frequently asked questions about our sustainable tourism initiative, the transformation of Creole houses and the benefits for homeowners.
Sustainable tourism refers to the practice of visiting a place as a tourist while having a positive impact on the environment, society and economy of that place. The aim is to minimize the negative effects of tourism and maximize the benefits for the local community and the environment.
Creole homes are transformed into sustainable, upscale vacation destinations through a meticulous restoration process that preserves their cultural heritage and incorporates ecological features. This transformation allows travelers to discover the authenticity of Creole culture while supporting the region's sustainable development.
Owners benefit from transforming their Creole homes into sustainable vacation destinations, increasing the value of their cultural heritage and contributing to a positive impact on the local community. They also have the opportunity to generate income by renting out their properties to travelers seeking an authentic Creole experience.
By working with us, owners and travelers can become heroes of Guadeloupe. Owners have the chance to enhance and preserve their cultural heritage while having a positive impact on the region. Travelers have the opportunity to discover the authenticity of Creole culture while supporting the region's sustainable development. At the heart of our mission is our unwavering support for the 31K local single-parent families, given that 60% of families in Guadeloupe are single-parent families. At Welip, we aim to catalyze these families' return to employment, offering them the opportunity to secure a stable job or launch their own sustainable business. Together, we're building a brighter future for Guadeloupe.
If you still have any questions about our sustainable tourism initiative, the transformation of Creole houses or the benefits for homeowners, please don't hesitate to contact us. We're here to help!
FAQs
Find answers to frequently asked questions about our exclusive services, including butler and local chef services, and vacation rental customization.
To book a butler service, please contact our customer care team. They will assist you with the booking process and provide you with all the necessary information.
Yes, you can request a customized menu for your stay. Our local chef will work with you to create a menu tailored to your dietary preferences and requirements. What's more, we've put together a Creole menu featuring our gastronomic classics, which can be delivered straight to your door, especially on the day of your arrival.
In addition to butler and local chef services, we also offer a range of other exclusive services, such as personal shopping, spa treatments and guided tours.
You can contact us by filling in the contact form on our website or by calling our customer service department. We are available 24/7 to assist you.
Yes, we provide housekeeping services for all of our vacation rentals. Our dedicated team ensures that every property is cleaned and maintained to the highest standards.
Contact the Welip team
For further assistance or to start your Welip adventure, book a stay or register your property.
